INTRASCOPE.APP — TERMS OF SERVICE

5.1 Pricing and Billing

• All prices are listed in U.S. Dollars (USD) unless otherwise specified.
  
  
• Payments for direct sales are processed via Paddle, the Company’s authorized reseller and Merchant of Record.
  
  
• Payments for AppSumo lifetime deals (LTD) are processed by AppSumo Inc. and remitted to Intrascope under a reseller agreement.
  
  
• The Company reserves the right to modify pricing, introduce new plans, or adjust usage fees with prior notice (minimum 30 days).
  

5.2 Lifetime License (LTD)

1. A one-time payment of $299 grants the Customer a perpetual license to use the Intrascope platform under these Terms.
   
   
2. Starting twelve (12) months from the initial purchase date, a mandatory annual maintenance and support fee of $49 shall apply to maintain continued access to the Service, updates, and support.
   
   
3. Failure to pay the annual fee within the billing period may result in the temporary suspension of access until payment is received.
   
   
4. The maintenance fee ensures access to:
   
   
   • all future software updates and security patches,
     
     
   • server hosting and infrastructure continuity,
     
     
   • technical support and data retention,
     
     
   • compliance updates and new integrations.
     
     
5. Lifetime Licenses are non-transferable and limited to the purchasing organization.

5.3 Subscription Plans

1. Subscription plans (e.g., 10-user and 25-user plans) are billed on a monthly or annual recurring basis, as specified at purchase.
   
   
2. Each plan includes access to a predefined number of users, workspace features, and active integrations.
   
   
3. Subscription billing also includes token usage charges, which are deducted from the Customer’s available balance as outlined in Section 5.4 (“Top-Up Accounts”).
   
   
4. Subscriptions renew automatically unless cancelled prior to the next billing date.
   
   
5. Upgrading or downgrading a plan will prorate charges based on the remaining billing cycle.

5.4 Token Usage and Top-Up Accounts

1. Customers using API models via the Intrascope-managed billing system are required to maintain a prepaid balance (“Top-Up”) within their account.
   
   
2. Token consumption (input/output) is billed dynamically based on the model used, multiplied by the applicable markup factor (e.g., 1.7× for 10-user plans, 1.5× for 25-user plans).
   
   
3. Each API call deducts the corresponding cost from the Customer’s available Top-Up balance.
   
   
4. If the balance reaches zero, access to paid models may be temporarily paused until the Customer replenishes their Top-Up balance.
   
   
5. The Customer authorizes the Company to process Top-Up payments manually or automatically (where enabled) through Paddle or other integrated payment processors.
   
   
6. Unused Top-Up balances are non-refundable but remain valid as credit for future usage.
   
   
7. The Company reserves the right to update token pricing to reflect external API provider rate changes, with prior notice.

5.5 Refund Policy

1. Refunds for Lifetime or Subscription purchases are available within 7 calendar days from the date of purchase, provided the Service has not been substantially used.
   
   
2. Refunds are not available for Top-Up credits, partial subscription periods, or for accounts terminated due to violation of these Terms.
   
   
3. For AppSumo deals, the refund process follows AppSumo’s own refund policy and must be initiated via their platform.
   
   
4. All approved refunds will be processed through the same payment channel originally used for the transaction.

5.6 Failed Payments

1. In the event of a failed or declined payment, the Customer will receive a notice to update their billing information within seven (7) days.
   
   
2. Continued non-payment may result in suspension or termination of access until full payment is received.
   
   
3. Any outstanding Top-Up balances or maintenance fees remain due and collectible.